Terms of use

Through the Platform we provide a knowledge platform, AI-powered assistants including the Learning companion, online courses and free materials. The knowledge platform includes articles, videos, the Customs Compliance & Risk Management journal, events and a glossary. Courses are bought separately, not included in any Plan. What each Plan includes, and how many Seats and Credits (shown as generative credits on the pricing page) it carries, is set out in the Plan description. Plans are sold monthly or annually.

We are not a consultancy, a law firm or a tax adviser, and we do not advise on your particular facts.

In these Terms, 'Content' means everything published on the Platform, including articles, videos, the journal, glossary entries, course and event material, and outputs of the AI Services.

The Platform is available to individuals and legal entities able to enter into binding contracts. We may ask for proof before giving access.

A Seat is personal to one named individual and may not be shared. You may reassign it when a person changes role or leaves. On a Team Plan, the administrator adds and removes named users up to the number of Seats included. For more Seats, or a solution adapted to your organisation, contact info@customsclear.net. Where an organisation buys a Plan, it is our customer and is responsible for its users.

We offer a free trial of 14 days covering Classify AI, Smart Taric AI and Sanctions AI. During the trial, use of these assistants is not metered but is subject to the fair use rules in the clause 'Billing, payments, refunds, cancellation'. No payment method is required, and one trial is available per person and per organisation. A trial does not become a paid Plan automatically. We may change or withdraw the trial for future users at any time.

You use the Services at your own risk, and we are not responsible for Content published on the Platform. Clause 3 sets out the limits of our liability.

We may change or withdraw Services and Content. Where a change materially reduces what a paid Plan provides, clause 19 applies.

These Terms are governed by the law of the Republic of Lithuania.

If a dispute arises, please write to us first at info@customsclear.net. We will try to resolve it with you.

Any dispute that cannot be resolved through discussion between the parties shall be subject to the exclusive jurisdiction of the District or Regional Court in Vilnius, Republic of Lithuania. You hereby agree to the exclusive jurisdiction and venue of the courts, tribunals, agencies, and other dispute resolution bodies in the aforementioned jurisdiction in connection with any dispute arising from, relating to, or concerning the Platform, CC Learning, UAB, and/or these Terms.

A consumer is an individual buying wholly or mainly outside their trade, business or profession. Everyone else is a business customer. If you are a consumer, the paragraph above does not deprive you of the protection of mandatory provisions of the law of the country where you live, and you may bring proceedings in the courts of that country.

If a court or regulatory authority finds a provision of these Terms invalid, that provision is removed and the rest remains in force.

CC does not warrant that the software used for the Platform, nor the information and content on it or any other services and materials provided via the Platform or by CC, are free from error or that their use will be uninterrupted. CC expressly disclaims all warranties relating to the above-mentioned subject matter, including, without limitation, those concerning accuracy, condition, merchantability, and fitness for a particular purpose.

All content on the Platform - including content generated by or published through CC - is provided 'as is' without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. CC makes no representations or guarantees regarding any aspect of the content on the Platform and does not endorse any opinions expressed by authors of content or users of the Platform.

The content is provided for general information purposes only and should not be interpreted as legal advice, conclusion, or consultation. Your use of, or reliance on, any content is entirely at your own risk.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for intentional or grossly negligent conduct, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, nothing in these Terms affects your mandatory statutory rights.

Subject to the paragraph above, in no event shall CC, its affiliates, content creators, and/or payment processing vendors be liable for any loss of profits, revenue, business interruption, loss of information, or for any indirect, special, incidental, consequential, or exemplary damages arising out of or in connection with the Platform, the Services, or the use of any content provided through them, even if CC has been advised of the possibility of such damages.

Subject to the same paragraph, our total liability arising out of or in connection with these Terms in any twelve-month period is limited to the amount you paid us for the Services in the twelve months before the event giving rise to the claim.

CC does not warrant the accuracy or completeness of information, links, or other items contained within materials provided by third parties.

CC's Platform includes AI-powered assistants (collectively, the 'AI Services'). They currently include Sanctions AI, Smart Taric AI and Classify AI for compliance questions; News AI for regulatory news; the Article assistant, which answers only from the article you are reading and the sources linked in it; and the Learning companion, which works on the Content your Plan gives you access to. We may add, change or withdraw assistants, and these Terms apply to all of them. The following terms apply specifically to your use of the AI Services and supplement the other provisions of these Terms.

The AI Services are provided as a decision-support tool only. Responses, outputs, and information generated by the AI Services: (i) do not constitute professional advice of any kind, including legal, customs, tax, trade compliance, or sanctions advice; (ii) may be inaccurate, incomplete, or outdated - including where regulatory data, sanctions lists, tariff codes, or other reference sources have not yet been updated due to technical reasons or processing delays; (iii) may contain errors, including errors produced by the AI model itself; (iv) are intended to support, not to replace, the independent judgement of a qualified professional.

You are the decision-maker. All decisions made in reliance on AI Service outputs - including compliance decisions, sanctions screening decisions, customs classification decisions, or any other business or legal decisions - are your sole responsibility. CC accepts no liability for any such decisions or their consequences.

CC makes no warranty - express or implied - as to the accuracy, completeness, timeliness, or fitness for a particular purpose of any output generated by the AI Services. This applies without limitation to outputs relating to sanctions screening, tariff classification, rules of origin, import and export requirements, or any regulatory matter.

Although we give no warranty, we take reasonable steps to keep the sources behind the AI Services current and to reflect regulatory changes promptly. Updating may lag a change in the law. An output reflects the position known to the service when it is given. If you believe an output is wrong or a source is out of date, tell us at info@customsclear.net and we will look into it.

You keep all rights in what you type into or upload to the AI Services. You grant us a limited licence to process it in order to provide the Services to you. We do not use your queries, conversations or uploaded content to train or improve any AI model, whether ours or a third party's, unless you have separately and explicitly consented. Do not submit special categories of personal data, or anything you are not permitted to disclose to us. You may delete your content at any time.

You confirm that you are not, and are not acting for, a person subject to EU, UK, US or other applicable restrictive measures. You may not use the AI Services to circumvent restrictive measures or export controls, and outputs do not discharge your own screening obligations. You may not reverse engineer the AI Services, extract the underlying library, use outputs to build a competing product or dataset, or make the AI Services available to anyone outside your Plan.

The Learning companion is a personalised AI assistant that retains and processes information about your professional role, conversation history, learning progress, and course completion records in order to deliver a personalised experience. You may review, correct, or request the deletion of all information the Learning companion holds about you at any time, either by using the controls available within the service or by contacting us at info@customsclear.net.

Internet technology, publishing technology, and the relevant laws, rules, and regulations are subject to frequent change. Accordingly, CC reserves the right to update, modify, amend, or otherwise alter the Platform, the Terms, and the Privacy policy (collectively, the 'Updates'). Information regarding the Updates will be made available in the Notifications section of your account, and each document shows the date of its most recent update.

Where an Update materially affects your rights under a paid Plan, we will give you at least 30 days' notice by email. If you do not accept it, you may terminate before it takes effect and we will refund the unused part of what you have paid.

Your continued use of the Platform after an Update takes effect means you accept it.

Please contact us at info@customsclear.net if you, or your organisation, wish to correct or change the attribution or presentation of any image or material used on the Platform of which you or your organisation are the rightful copyright holder. We will ask you for proof of ownership of the copyright in the material, and we will act on any reasonable request without delay.

Every effort has been made by CC and the Platform's content creators to identify and contact the copyright holders of illustrations and content used on the Platform. If a copyright holder could not be found, or an inadvertent permission or copyright error was made, CC stands ready to remove content upon notice and request by the copyright holder.

If you believe that any content or material on the Platform infringes your copyright, please email info@customsclear.net (subject: 'Takedown request'). We will process each notice and take appropriate action in line with applicable intellectual property laws.

The notification must contain at least the following information:

• An electronic or physical signature of the copyright owner or of the person authorised to act on the owner's behalf.
• A description of the copyrighted work that you allege has been infringed.
• A description of where the material you claim is infringing is located on the Platform, sufficient to enable us to identify and locate it.
• Your contact details, such as your address, telephone number, and email address.
• A written statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
• If you represent a publisher, a written statement by you that you have a good faith belief that the material had not been placed in the public domain or licensed under another licence before you acquired the copyright, as this may invalidate your claim.
• A statement by you that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.

All copyrighted works, materials, trademarks, and other elements of the Platform - including, without limitation, the Platform design, text, graphics, and all software and source code associated with the Platform - as well as any Content protected by copyright, remain under all circumstances the property of CC or our partners. You may not use such protected content or materials without the explicit authorisation of both CC and the relevant partner.

You may not copy, reproduce, distribute, or otherwise benefit in any form from such materials or content, nor assist or enable a third party to do so, except as expressly permitted by these Terms. The licence granted to you when you pay for a Plan or Course is set out in the clause 'Content access'. The sharing of the free edition of the journal and other free materials is governed by the clause 'Free materials'.

If you become aware of any breach of the Terms, please notify us immediately.

All trademarks, logos, service marks, collective marks, design rights, personality rights, or similar rights mentioned, used, or cited by CC and its content creators remain the property of their respective owners. The use of any trademark in our materials does not transfer any ownership rights in it to CC or the content creator, nor does it imply any affiliation with, or endorsement of, CC and its content creators by the trademark owner. CC is therefore not in a position to grant any rights to use such protected materials, and your use of them is entirely at your own risk.

Content which, in CC's reasonable opinion, is believed to constitute a trademark may or may not have been labelled as such. Neither the presence nor absence of a label affects the legal status of any trademark.

If you buy a Plan for your organisation, we may use your organisation's logo - for example, on public pages where we showcase companies that work with us. By agreeing to these Terms, you grant CC permission to use your logo in this way. If you would prefer that we do not, or if your organisation has guidelines concerning the use of its logo, notify us at info@customsclear.net (subject: 'Takedown request') and we will promptly remove it.

The Platform contains links to external websites. CC does not operate or control those websites and is not affiliated with them, unless expressly stated. When you follow a link, you leave the Platform, and the destination website's own terms and privacy policy apply to you. Please read them before providing any personal or confidential information or entering into any transaction. These Terms apply only to the Platform.

CC accepts no responsibility for the content or practices of any external website, and is not liable for any content or materials hosted or served by one.

You may not use, or allow others to use, your username or account to send email, instant messages, or any other form of unsolicited bulk communication (including 'spam' or 'spim') to other users of the Platform or to any other person. You may not access the Platform to harvest or collect information about users for any purpose without our written authorisation. You may not create multiple accounts for the purpose of sending unsolicited communications or posting advertising or other notices on the Platform. Any breach of these provisions may result in immediate suspension or termination of your account.

Some of the Content on the Platform is offered free of charge, including the glossary, selected articles, free webinars, the newsletter and the free edition of the Customs Compliance & Risk Management journal.

The free edition of the journal may be shared in full and unmodified, inside and outside your organisation, provided it is not sold and no charge is made for it. Other free materials may be read and shared by linking to them; please do not republish their text elsewhere.

Free materials are provided for general information purposes. If you choose to use or copy them, this does not create any contractual or extra-contractual liability on the part of CC or any of the Platform's members, partners, sponsors, affiliates, contributors, or other users. Your use of them is entirely at your own risk.

Courses are bought individually and are not included in any Plan. When you buy a Course, we grant you a licence to access it for the period stated on the Course page at the time of purchase.

Where a Course includes a test, we issue a certificate of completion on a pass. The certificate is issued in the name held in your profile, so please keep your personal details accurate.

Our certificates are not a formally recognised qualification at EU level. Courses are designed in line with voluntary standards, such as competency frameworks and the customs brokers' knowledge standard. Where a partner university has endorsed a Course, this is stated on the Course page.

We reserve the right to revoke access to a Course if we decide, or are required, to disable it for legal or policy reasons. If that happens before your access period has ended, we will refund the unused part of what you paid.

When you have paid for a Plan or a Course, CC grants you a limited, non-exclusive, non-transferable licence to access and use the Content it includes, for your own internal business purposes, for as long as your access lasts, in accordance with these Terms and any conditions or restrictions associated with a particular piece of Content or feature of our Services.

You may read, save and print Content, and quote short extracts within your organisation with attribution to the author and to CustomsClear.

You may not republish or redistribute Content outside your organisation, resell, sublicense, rent, lend or broadcast it, modify or create derivative works from it, use it to build a database or to train, ground or feed any other AI system, or share your login. Any other use requires our explicit permission in a written agreement signed by an authorised representative of CC.

We reserve the right to revoke access to any Content should we decide, or be required, to disable it for legal or policy reasons. Where that materially reduces what you have paid for, the clause 'Changes to the Platform' applies.

CC may suspend or terminate your access to the Platform if it reasonably believes you have breached these Terms. Unless the breach is serious or the law prevents us, we will tell you first and give you a reasonable opportunity to put it right.

If we terminate for your material breach, you are not entitled to a refund. If we terminate your access for a reason that is not your fault, we will refund the unused part of what you have paid.

Following termination, you may not use the Platform. CC retains the right to take the steps it considers necessary to prevent unauthorised access, including technological barriers and IP mapping.

CC shall not be held liable for failure to perform its obligations under these Terms due to any event beyond its reasonable control. This includes, but is not limited to, industrial action, internet outages or service interruptions, communication failures, failure by a service provider to CC to perform, fire, terrorism, natural disasters, or acts of war. If such an event prevents performance for more than 30 days, either you or CC may terminate, and we will refund the unused part of what you have paid.

We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We try to schedule maintenance outside normal working hours in Europe and to give notice of significant planned downtime in the Notifications section.

Any claim or cause of action arising out of, related to, or connected with your use of the Platform must be filed within one year from the date the claim or cause of action arose, or it shall be permanently barred. This clause does not apply if you are a consumer, and it does not shorten any limitation period that applicable law does not allow to be shortened.

Prices. Unless stated otherwise, all fees are quoted in euros and exclude VAT. VAT is applied according to EU VAT rules: the treatment depends on your country and on whether you buy as a business, and business customers in another member state who provide a valid VAT number are handled under the reverse charge. The total payable, including any VAT, is shown before you confirm your order. You are responsible for any other applicable taxes and for any charges imposed by your own bank or payment provider.

Billing. The fee for a Plan is charged at the start of each billing period, monthly or annual. Plans renew automatically at the end of each period at the price then applying, unless you cancel. We provide a VAT invoice for every purchase; invoices are available in your account under 'Orders'.

Credits (shown as generative credits on the pricing page). Each Plan includes a Credit allowance for each billing month, stated in the Plan description. Credits are consumed when you use the AI Services, and how many a request consumes depends on its complexity. Allowances are set from observed use and are intended to cover normal professional use. A monthly allowance does not carry over. On a Team Plan, Credits belong to the Plan and are shared across its Seats. If your allowance runs out, you may buy additional Credits at the price then shown or move to a higher Plan; additional Credits are valid for 30 days from purchase, have no cash value and are not transferable. Until then, use of the AI Services is paused; access to Content included in your Plan is not affected. You may not query the AI Services by automated means, generate requests in bulk, or resell or expose them to third parties.

Payments. Online payments are processed through Stripe, an external third-party payment processor governed by its own terms and conditions. We may introduce additional payment gateways, which will likewise be subject to their own terms. CC does not receive, store, or use your card information; it never reaches CC's servers and is processed solely by the payment processor. If a payment fails and you do not update your payment method or cancel, you remain responsible for outstanding charges, and you authorise us to continue attempting to charge the payment method on file. Your card issuer or payment provider may impose its own fees, for which CC is not responsible.

Price changes. We may change our prices. We will tell you by email at least 30 days before a change takes effect for your Plan. You may cancel before your renewal date; if you do not, the new price applies from the next billing period.

Refunds. CC offers a 3-day money-back guarantee upon a reasoned request, unless there is a material and documented issue such as fraudulent or improper conduct. The final decision rests with CC. In general, all other payments are non-refundable, although CC may, at its sole discretion, issue a refund or provide alternative compensation; doing so does not oblige CC to do so again. Nothing in this paragraph limits your statutory rights as a consumer or the refunds promised elsewhere in these Terms.

Right of withdrawal. If you are a consumer, you may withdraw from your purchase within 14 days of entering into the contract, without giving a reason, by writing to info@customsclear.net. If you ask us to begin providing the Services during that period and confirm that you understand the right ends once the Services have been fully performed, you lose the right at that point; if you withdraw after use has begun but before full performance, you pay a proportionate amount for what you have received. We refund within 14 days of being informed, using the same payment method. This paragraph does not apply to business customers.

Cancellation. You may cancel your Plan at any time in your account or by emailing info@customsclear.net. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.

CC develops the Platform continuously and may change, modify, improve, suspend, or discontinue any aspect, functionality, Content, or Service, temporarily or permanently, where this does not materially reduce what a paid Plan provides. Free materials and the free trial may be changed or withdrawn at any time.

Where a change materially reduces what your paid Plan provides, or we withdraw a Service you are paying for, we will give you at least 30 days' notice by email. You may then terminate before the change takes effect, and we will refund the unused part of what you have paid. If you continue to use the Platform after the change takes effect, you accept it.

These Terms, together with the Privacy policy, your order confirmation and the applicable Plan or Course description, represent the entire understanding between you and CC regarding the use of the Platform and the services provided by CC, and they supersede all prior and contemporaneous agreements and understandings between you and CC in relation to the same.

Where your organisation's users submit content to the AI Services containing personal data your organisation controls, CC acts as your organisation's processor for that content under a separate data processing agreement. Contact us at info@customsclear.net.

These Terms are binding upon each party and its successors and permitted assigns. You may not assign or transfer these Terms, or any of your rights and obligations under them, without the prior written consent of CC. CC may assign them to a company that acquires its business, provided your rights are not reduced.

No failure or delay by either party in exercising any right under these Terms operates as a waiver of it, nor does any single or partial exercise of a right preclude any further exercise of it or of any other right.

You and CC are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship.

We send any notice under these Terms to the email address on your account, so please keep it current. You can send notices to us at info@customsclear.net.