Privacy policy

After reading this privacy policy (the “Privacy policy”) you will know how and why we process your personal data, how we receive your personal data, to whom we provide it, how we store your personal data and what your rights are as the data subject. "Data subject" refers to any natural person who can be identified, directly or indirectly, via identification information (i.e. personal data).

The Privacy policy sets out privacy conditions regarding your personal data processing and our privacy rules applied in our activities with respect to the use of our website, i.e. the platform www.customsclear..net (the “Platform”), and/or our accounts on social networks as regards personal data processing and our privacy rules applied in our activities. Please read the Privacy policy carefully, as each time you visit our Platform and/or our social network accounts, you accept the conditions of this Privacy policy. If you do not accept these terms and conditions, please do not visit our Platform and/or our accounts.

The Privacy policy also applies to anyone visiting the Platform and/or our social network accounts, as well as to actions that might have been performed on the Platform and/or our social network accounts, including the review of content, submission of enquiries, writing of comments, etc.

We recognise the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children should not use our services. If we learn that we have collected personal data from a child, we will take reasonable steps to delete it. Parents and guardians who believe that we may have collected personal data from a child can submit a request for its removal to us.

The definition “personal data” used in this Privacy policy refers to any information that allows us to identify you – to establish your identity directly or indirectly. Personal data might include (for example) first name, last name, email address, telephone number, location data, online identifiers, characteristics, and any other personal data, as specified in the GDPR.

We may process your personal data for the purposes indicated in this section of the Privacy Policy. Each purpose of personal data processing is individual and separate. If you have any questions regarding which specific personal data we process about you, please feel free to contact us by exercising your rights as outlined in Section 12 of the Privacy Policy.

For the purpose of direct marketing. We process your personal data upon receiving your consent, in order to provide you with newsletters. The content of the newsletters depends on your selected preferences and may include updates about us, course providers, publishers, or our other partners; our offers and information on our goods and/or services, or those of related parties and partners; events or other relevant information; and to help improve our services. For this purpose, we may process personal data such as your login name, email address, first name and last name (if these form part of your email address), chosen subscription frequency (e.g. weekly, monthly), and content preferences (e.g. topics, geography, languages). This data is received directly from you. Your personal data may be transferred to legal entities providing platform maintenance, IT services, or marketing services. It will be stored until you withdraw your consent for this processing. For more details on direct marketing, please see Section 6 of this Privacy policy.

For the purpose of quality control and ensuring functionality of the Platform and/or our social network accounts. This includes processing your submitted enquiries, complaints, comments, and communication (including storage). When you contact us (or we contact you in response to your enquiry), we process information received via phone, email, the Platform and/or our social network accounts, or any other communication method. This data helps us respond and investigate your query or concern in line with this Privacy Policy. Personal data may include your first and last name, email address, IP address, nickname, related company, phone number, complaint or enquiry content, date and time of contact, and communication records. Data may be collected directly from you or generated during our handling of your enquiry or complaint. For example, we may contact third parties to verify facts and record that information. This data may be transferred to legal entities providing website maintenance and IT services. It is stored for 1 year from the date of recording, unless there are grounds to believe a crime or unlawful act has been committed, or an internal investigation is ongoing. In such cases, data is kept until the investigation or related legal process concludes.

To improve the Platform and offer better, more customised services. Your personal data, including that collected via the Platform and/or our social network accounts, is used to improve and develop the Platform and provide you with enhanced, tailored services. Cookies help us collect this data, as described in Section 7 of this Privacy Policy. We use data you provide, data generated through your use of the Platform, and data received from other parties (e.g. social network operators). For further details on our use of cookies and similar technologies, see Section 7.

For the purpose of managing the user account and providing our services. To access our services (e.g. reading articles, watching videos, taking quizzes, receiving certificates), you must create or update a User account and profile. We collect and store data across the following profile sections:

• Personal information: full name (first name, last name, or other submitted name), profile picture (optional), country (optional), industry details (optional), other optional information you provide.

• Account/password: email, password.

• Payment methods: name on credit card, card number, expiry date, billing country, address, phone number, company/organisation codes (optional)

• Preferences for personalisation purposes: languages spoken, markets of interest, and other.

• My video courses: courses in progress, completed courses with certificates, saved or assigned courses.

• My articles and journals: usage history, saved items, subscription plan, purchased items, purchase history (product name, date, price, payment method, invoice details).

• Account activity: date of account creation, updates, and deactivation.

Parts of your profile (e.g. name, picture, country, industry information) may be visible to others.

We use personal data received directly from you, generated through your use of the Platform, or received from others (e.g. course providers, publishers, banks, payment institutions, employers).

This data may be transferred to legal entities providing IT or legal services.

For the purpose of content publishing. We may process creators' personal data such as first name, last name, and professional experience descriptions. This data may be obtained directly from creators or through course providers/publishers. Data may be transferred to legal entities providing platform maintenance or IT services. It is stored for the duration specified in the agreement between the creator and the course provider/publisher.

For other purposes. We may process your personal data where required by law, in pursuit of our legitimate interests, or based on other legal grounds provided for under applicable legislation.

Any updates to our Privacy policy will be published on the Platform. Where necessary, we will notify you of any changes. New terms and conditions of the Privacy policy may also be displayed on the Platform, and you may be required to read and accept them in order to continue using the Platform and/or our services.

We guarantee that your personal data will not be sold, supplied, or otherwise shared with third parties without legitimate grounds, nor used for purposes other than those for which it was collected. We will not transfer your personal data in any way other than in accordance with this Privacy policy and/or other internal documents and legal regulations. However, we reserve the right to disclose information about you if we are required to do so under applicable law or at the request of lawfully authorised institutions or criminal prosecution authorities.

We may transfer your personal data to companies that assist us in carrying out our activities. The ability of these service providers to use your data is limited – they may not use your data for any purpose other than to provide services to us.

Upon receiving your consent, we may use your personal data for direct marketing purposes in order to provide you with our offers, news, and information about our services, which we believe may be of interest to you. For this purpose, we process the personal data specified in Section 5 of this Privacy policy.

You can choose whether to allow us to use your personal data for direct marketing. This can be done by subscribing to or unsubscribing from our newsletter.

If you give your consent for the use of your personal data for direct marketing, we may also use your data to analyse and improve the effectiveness of our Platforms, advertising, and market research, as well as for other marketing and sales purposes. In such cases, depersonalised data will be used.

Even if you have provided your consent for your personal data to be used for direct marketing, you may withdraw that consent at any time, either fully or partially. In such cases, you may:

• Notify us of your withdrawal using the method provided in any electronically received messages and/or marketing offers (e.g. by clicking the unsubscribe link).

• Send a written request via email info@customsclear.net. Please ensure your first name, last name, and any other relevant information are clearly included in your request. We may ask you to provide documentation verifying your identity before processing your request.

If you withdraw your consent, we will make every effort to stop processing your personal data for direct marketing purposes as soon as possible.

Please note that withdrawing consent does not automatically result in the deletion of your personal data or the provision of information about the data we process. If you would like us to take these additional steps, please submit a separate request.

We retain your personal data only for as long as necessary to fulfil the purposes of its processing, or as required by law if a longer retention period is prescribed.

We aim not to store outdated or irrelevant personal data. Therefore, when data is updated (e.g. amended or changed), only the latest relevant information is retained. Historical data is stored only where required by law or necessary for the performance of our activities.

The Platform may contain links to external websites – including websites where we have accounts, where our services are promoted, or to customs-related content hosted elsewhere. By following any of these links, please be aware that such websites and the services they offer are governed by their own privacy policies. We do not accept any responsibility or liability for these policies or for the handling of personal data collected through those websites or services, such as contact or location data.

We recommend reviewing the relevant privacy policies before submitting any personal data on external websites or using any third-party services. We also encourage you to read the privacy statements of the third parties who operate these websites and contact those service providers directly if you have any questions about how your personal data is used.

If you wish to submit a complaint regarding the processing of your data, please do so in writing, providing as much relevant information as possible, using the contact details set out at the end of this Privacy policy. We will cooperate fully and aim to resolve all matters promptly.

If you believe your rights have been violated, you may lodge an appeal with our supervisory authorities. You also have the right to file a complaint with our lead supervisory authority (further information and contact details are available at: http://vdai.lrv.lt/), or with your local supervisory authority, as permitted by applicable legal provisions. However, our main goal is to resolve any disputes quickly and amicably, in cooperation with you.

When processing your personal data we:

• will comply with the requirements of the applicable and effective laws, including the GDPR;

• will process your personal data in a legitimate, fair and transparent manner;

• will collect your personal data for established, clearly defined and legitimate purposes and will not process it in a manner incompatible with those purposes;

• will take all reasonable steps to ensure that personal data which is inaccurate or incomplete, in view of the purposes of processing, is promptly corrected or supplemented, that processing of such data is terminated, or that the data is destroyed;

• will retain such data in a form which allows identification of you for no longer than is necessary for the purposes for which it is processed;

• will not share personal data with any third parties and will not publish such data, except in the cases specified in this Privacy policy or under applicable laws;

• will ensure that your personal data is processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

All correspondence related to this Privacy policy should be sent to us using the contact details provided in Section 2 of this Privacy policy. You may also contact us using those same details for any questions or concerns.

We collect information about you by using cookies and similar technologies. Cookies are small text files that are temporarily recorded on the hard drive of your device and allow us to recognise you during future visits to the Platform or our social network accounts. They help save your browsing history and preferences, adapt content to your needs, speed up searches on the Platform, create a more convenient and user-friendly experience, and make the Platform more effective and reliable. The use of cookies is a standard practice that facilitates website usability.

Cookies enable us to collect the information described in this section of the Privacy policy.

Information obtained through the use of cookies is used for the following purposes:

• To ensure the functionality of the Platform (e.g. to enable personalised features).

• To improve and further develop the Platform so it better reflects your needs.

• To support service development and analyse Platform usage.

• To target marketing content more effectively.

Subject to applicable laws, we may combine information collected via cookies with data obtained through other means (e.g. Platform usage information or personal data submitted by you).

Please note that the following types of cookies may be used on the Platform and on social networks:

• Technical cookies – essential for the functioning of the Platform.

• Functional cookies – not strictly necessary, but they enhance the performance, quality and user experience of the Platform.

• Analytical cookies – used to produce anonymous statistical data on visitors’ browsing patterns.

• Targeted or advertising cookies – used to display offers or information that may be of interest to you.

• Social network cookies – required to enable sharing of Platform content to your social media profile.

You can give your consent to the use of cookies on our Platform in the following ways:

• By selecting ‘Accept’ on the cookie banner displayed on the Platform.

• By not deleting cookies and/or not changing your browser settings to block them.

You can withdraw your consent to the use of cookies at any time. This can be done by changing your browser settings to disable cookies.

Please note that in some cases - particularly if technical or functional cookies are disabled or deleted - Platform performance may slow down, certain features may not work properly, or access to the Platform may be restricted.

For more information regarding external websites (such as social networks), please refer to Section 11 of the Privacy policy.

We process your personal data received through the following methods:

• When you provide data to us. You provide us with your personal data and other information by using the Platform and/or our social network accounts through your active engagement, e.g. by writing to us or communicating with our team, submitting complaints and/or enquiries, assignments, comments, creating your own profile, etc. Please note that if you contact us in writing or by e-mail, we may store the correspondence data.

• When you use our Platform and/or our social network accounts. When you use our controlled Platform and/or our social network accounts, certain information (e.g. IP address, type of browser used, year, number of visits, reviewed pages, time spent on the Platform, referring website, device information, language, country, internet service provider, etc.) is collected automatically.

• When we receive your personal data from other persons in accordance with legal procedures and/or this Privacy policy.

We may combine personal data received directly from you with data collected independently from public or available sources. For example, the personal data you provide may be combined with data obtained via cookies on the Platform and/or social networks, data collected during service provision, or data lawfully obtained from third parties. You will always be able to request the correction of any incorrect personal data and exercise your rights as a data subject.

Data collected from you will primarily be stored within the European Union (EU), but may also be transferred to or stored in countries outside the EU. Your data may also be processed by our personnel or the personnel of our partners located outside the EU. When data is transferred outside the EU, we take all necessary measures to ensure it is processed securely and in accordance with this Privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. While we take every effort to protect your personal data, we cannot guarantee the security of data transmitted to the Platform – you acknowledge the risks associated with online data transmission.

In the unlikely event that we become aware of a security breach involving your personal data that may pose a significant risk to your rights and freedoms, we will inform you without delay. We will also identify and disclose the type of information that was accessed.

This Platform is managed and administered by us, i.e. CC Learning, UAB, company code 305133737, with its address at Mariu st. 17, LT-93264 Klaipeda, contact e-mail: info@customsclear.net (“We” or “we”).

When you provide us with your personal data (each time you use our Platform and/or our social network accounts), or we collect or obtain your personal data from other sources, we become the controllers of your personal data and process it for the purposes indicated in this Privacy policy. You have the right to exercise your rights (as set out in the GDPR) in respect of us.

When we process your personal data, we ensure your rights under the General Data Protection Regulation (GDPR) and the Law on the Legal Protection of Personal Data of the Republic of Lithuania. As a data subject, you have the following rights:

To be informed about the processing of your personal data.

• To access your personal data held by us.

• To request rectification, clarification, or completion of inaccurate, incorrect or incomplete personal data.

• To request the erasure of your personal data when it is no longer necessary for the purposes for which it was collected.

• To request the erasure of your personal data if it has been processed unlawfully, or if you withdraw consent or did not provide consent where it was required.

• To object to the processing of your personal data or withdraw previously given consent.

• To request that we suspend the processing of your personal data (except for storage) during disputes, or when you require verification of the legality or accuracy of the data, or in other cases where we no longer require your data, but you do not wish it to be deleted.

• To request that your personal data, where technically feasible, be provided in an easily readable format or transferred to another data controller if collected based on your consent or a contract.

We will strive to uphold your rights as a data subject and provide the conditions necessary for their effective exercise. However, we reserve the right to decline certain requests when necessary to ensure:

• Compliance with legal obligations imposed on us.

• Protection of national security or defence.

• Maintenance of public order, or for the prevention, investigation, or prosecution of criminal offences.

• Safeguarding important state economic or financial interests.

• Investigation and prevention of breaches of professional or official ethics.

• Protection of your own rights and freedoms, or those of others.

You may submit requests regarding your data subject rights via post email info@customsclear.net. Upon receiving your application, we may ask for proof of identity and any other information required to process your request.

We will respond to your request no later than 30 calendar days after receiving both your application and the necessary supporting documents.

If we consider it necessary, we may suspend the processing of your data (excluding storage) until a decision is reached regarding your request. If you withdraw your consent in accordance with legal requirements, we will stop processing your personal data without delay, and no later than within 30 calendar days – except in the circumstances outlined in this Section or where legal obligations, court decisions, or binding instructions require us to continue processing your data.

If we are unable to fulfil your request, we will clearly explain the reasons for our refusal.

If you disagree with our decision or with the way we have handled your application, you can appeal our actions and decisions by applying to the competent state authority.